![]() ![]() Definitely would not recommend this place. Doing Business As: Monark Premium Appliance Co. ![]() Bruce then stated that’s what the manager told him to do. I realize all appliances put out EMF’s electric magnetic fields but why they didn’t let us exchange for electric is terrible customer service. All I wanted to do was exchange the induction one that’s hazardous to my health to get an electric one which I’ve always used electric and never had any issues. Called Monarch and spoke to Bruce he said we were allowed to return it but they would not exchange it for a more safer model of an electric one because all of the cooktops electric or induction have those labels. Not once did Bruce our salesman mention anything about that to us while purchasing the $2500 cooktop. After picking up the cooktop taking it out of the box there was a warning label on it stating that the cooktop has a cancer and reproductive harm. This was upsetting considering we just received A call two days before to pick it up. Two days later my husband received an email from Bruce stating that it’s not a storage facility and we needed to pick it up. My husband then received a call that our cooktop was in and we needed to pick it up. The cooktop came in approximately one week which was great. We were told that the cooktop would be in in 10 days. Purchased an induction cooktop from Monarch appliances. So here we are with an appliance that doesnt fit our custom paneling, Monark refusing to accept responsibility for the lack of communication and screw up on the order by ordering the wrong appliance, Fergusson refusing to take wrong item back and no refund from Monark which was supposed to be here 4 days ago. Per company policy since it was delivered they will not accept it back. We received the appliances and as they installed my wife noticed that the refrigerator/freezer was not what we ordered. Furgusson and our sales rep were amazing in helping and copied the order from Monark. Finally our order was sent to Fergusson to fulfill. We are understanding people who know these things happen, but wouldnt a call be appropriate to let us know the situation? Instead for weeks they sent orders to other distributors, but not us.no call.no email. We come to find out that due to a bankruptcy proceeding last year they have a court ordered halt to fulfilling orders. 2 days prior to install I called Monark to confirm our delivery of November 8th in which I as informed I would not have appliances for several weeks through the holidays as we live with a demolished kitchen. Accordingly cabinetry was custom built to suit the appliance. We made an edit to the order which we were told was completed, but in fact they ordered the wrong appliance. We ordered our appliances in July to ensure they would be ready for install this month. With Salesforce and Commercient SYNC in place, Monark is able to continue using JD Edwards E1, and avoiding the need for a costly upgrade.We ordered approximately $30,000 in appliances from them and 2 days before delivery we were told we wouldnt receive them for several weeks. Commercient was a great partner who worked patiently with us to get our system functioning properly. These records are then created and maintained in Salesforce. We worked with them to define exactly what data we wanted to be brought into Salesforce via a query definition. In addition, a two-way SYNC allows new customers and sales orders to be connected back to JD Edwards E1 from Salesforce.Īs Eric Reedy of Monark noted, “ Commercient syncs from JDE to Salesforce as a managed package. Monark’s sales team could access key ERP data within their CRM, including customer information, serial numbers, inventory terms, salesperson details, bill to and ship to addresses, and more. The company chose Commercient SYNC to integrate JD Edwards E1 and Salesforce. With Salesforce, Monark has a powerful cloud-based CRM that helped modernize their sales processes. Working with an aging JD Edwards EnterpriseOne (E1) ERP, the company implemented Salesforce and selected Commercient SYNC, the #1 data integration platform for sales, to get a full view of sales, and avoid a costly ERP upgrade. is a high-end appliance retailer, providing expert advice and attentive service. “It was magical for our sales team, having access to a more complete picture of our customers,” said Eric Reedy, Software Product Manager at Monark Premium Appliance Co. ![]()
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